Terms of Use

Roller Avenue - Level Up Mobile App

You must be at least 14 years old to open an account; younger children must be registered by a parent or legal guardian.
Subscriptions longer than 60 days renew automatically on an indefinite-term basis; you can cancel anytime from the App, free of charge.
You have a 10-day cancellation right for distance contracts (CPA s. 59).
Activities at our venues involve inherent risks which you accept by participating.
In case of a dispute, the courts of Quebec have jurisdiction.

These terms (the "Terms") govern your access to the services offered by Avenue du Patin Inc. ("we"), including the Roller Avenue and Level Up Games banners, the website www.rolleravenue.com (the "Website"), the mobile application Roller Avenue & Level Up Games (the "App"), and our memberships, subscriptions, activities and events (the "Services").

By accessing our Services, creating an account or subscribing to a membership, you accept these Terms and our Privacy Policy.

1. Who we are

Legal name: Avenue du Patin Inc.
NEQ: 1180044464
Address: 9355 Bd Lacordaire, Saint-Léonard, QC H1R 2B6
Email: info@rolleravenue.com
Phone: 514-419-1793

2. Eligibility and account

Age. Standalone use of the App and subscription to a membership are reserved for individuals 14 years of age or older. Individuals under 18 must obtain consent from a parent or legal guardian to subscribe to a paid membership. For children under 14, the account and the membership must be created and managed by the parent or legal guardian.

Legal capacity. By subscribing, you represent that you have the legal capacity to enter into a binding contract under the Civil Code of Quebec.

Territory. The Services are designed for use in Quebec. We do not warrant their availability or compliance with the laws of other territories.

Registration. You agree to provide accurate, complete and up-to-date information and to keep it that way.

Confidentiality of your password. You are responsible for the confidentiality of your password and for all activities under your account. Notify us promptly at info@rolleravenue.com of any unauthorized use.

Account deletion. You may request the deletion of your account at any time from the App's settings or by writing to info@rolleravenue.com. We will delete your account and the associated information within a reasonable time, subject to data we are required by law to retain. See the Privacy Policy.

3. Memberships, payments, renewal and cancellation

Description. We offer different memberships and subscriptions providing access to activities at our venues. The specific characteristics (duration, included access, price, fees, applicable taxes) are communicated to you at the time of subscription, in accordance with section 224(c) of the Consumer Protection Act ("CPA").

Nature of the contract. Memberships are contracts involving sequential performance for a service provided at a distance within the meaning of sections 214.1 and following of the CPA.

Payment. All payments are processed by our secure provider Clover through a secure web page. You provide your card information directly to this provider; we neither receive nor retain it. All prices are in Canadian dollars; applicable taxes (GST and QST) are added where required. In case of an obvious pricing error, we will offer either a refund or confirmation of the corrected price.

Automatic renewal. When a subscription has a term longer than 60 days, automatic renewal takes place only on an indefinite-term basis (and not for a new fixed term). In accordance with section 214.4 CPA, we will send you a written notice of the renewal date, between the 90th and 60th day before renewal, to the email address associated with your account.

Modification of the subscription by you. You can upgrade or downgrade by following the procedure in the App. Any price difference is adjusted on a pro-rata basis.

Modifications by us. Any material change to an existing subscription will be communicated to you at least 30 days in advance by email or in-App notice. You may then cancel without penalty before the change takes effect.

Cancellation by you. You may cancel your subscription at any time, with no fee or penalty, from the App or by writing to info@rolleravenue.com. Cancellation takes effect at the end of the current billing period. No pro-rata refund is provided for the unused portion, unless required by law.

10-day right of rescission (CPA s. 59). For distance contracts subject to section 59 CPA, you have a right of cancellation within 10 days following receipt of the duplicate of the contract, with no obligation to justify your decision. Send notice to info@rolleravenue.com (a form is available on request). The refund, if any, will be issued within 15 days, in accordance with section 209 CPA.

Cancellation by us. We may suspend or terminate your account, with or without notice, for breach of these Terms, non-payment, conduct that compromises the security or integrity of our Services, conduct harmful to our staff or customers, or any legal requirement. If we cancel without fault on your part, we will refund the unused portion.

4. Acceptable use and on-premises safety

Acceptable use. You agree not to use our Services for unlawful purposes, not to circumvent our security measures, not to reverse engineer the App (except as permitted by law), not to access them through automated means without our authorization, not to harass or discriminate against others, not to impersonate anyone, and not to transmit viruses or unlawful content. Failure to comply may result in suspension or termination of your account.

Inherent risks. Roller skating, inline skating, arcade games, virtual reality games and other activities offered at our venues involve inherent risks (falls, collisions, injuries). By participating, you accept those risks.

House rules and supervision of minors. You agree to abide by the rules posted at our venues and the instructions of our staff. Failure to comply may result in expulsion without refund. Parents and legal guardians are responsible for the appropriate supervision of any minor in their care, except for specific supervised activities that we conduct ourselves.

5. Intellectual property and user content

Our content. The logos, trademarks, trade names "Roller Avenue" and "Level Up Games", text, images, video, code, design and databases are our property or that of our licensors, and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the App and the Website for personal and non-commercial purposes. Any reproduction, distribution, modification or commercial exploitation without our prior written authorization is prohibited.

Your content. If you upload content (e.g., a profile photo), you grant us a non-exclusive, royalty-free, limited license to use that content solely to provide the Services (for example, to display it on your digital membership card). You retain ownership of your content. You warrant that you hold all necessary rights to that content and that it does not infringe any third-party rights.

6. Service availability

We strive to keep the Services available, but we do not warrant uninterrupted, secure or error-free operation. We may temporarily suspend the Services for maintenance, updates or security reasons, with or without notice. For the App, updates may be required by the application stores (App Store, Google Play); older versions may stop working.

7. Legal warranties and limitation of liability

Legal warranties. The goods and services we provide are subject to the legal warranties under the Consumer Protection Act and the Civil Code of Quebec, including the warranty of quality (CPA s. 37), the warranty of fitness (CPA s. 37) and the warranty of durability (CPA s. 38). Nothing in these Terms is intended to exclude these warranties.

Contractual limitation. Subject to the foregoing and to the extent permitted by law: (a) we are not liable for indirect, incidental, special, consequential or punitive damages (loss of profit, loss of data, harm to reputation); (b) our total liability to you, on any cause of action related to the Services, will not exceed the greater of the amounts you paid us during the 12 months preceding the cause of action and CAD 100.

Mandatory exception. In accordance with articles 1474 and 1475 of the Civil Code of Quebec, nothing in these Terms excludes or limits our liability for bodily or moral injury caused to others, or for our gross or intentional fault.

Indemnification. You agree to indemnify the Company and its directors, officers, employees and agents against any claim, damage, loss or expense (including reasonable legal fees) arising from your breach of these Terms, your use of the Services in violation of the law, or your violation of third-party rights. This obligation does not apply to the extent that the claim results from our own fault.

8. Governing law, changes and how to reach us

Governing law. These Terms are governed by the laws in force in the Province of Quebec and the federal laws of Canada applicable therein. In accordance with article 3149 of the Civil Code of Quebec and section 11.1 CPA, you cannot be required to submit a dispute to a method of resolution other than the courts or to a foreign jurisdiction. Any dispute will be subject to the exclusive jurisdiction of the courts of Quebec.

Changes. We may modify these Terms. Any material change will be communicated to you at least 30 days in advance by email, in-App notice or banner on the Website. The "Last updated" date at the top of the document indicates the version in force. If you continue to use the Services after the changes take effect, you will be deemed to have accepted them.

General provisions. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us. You may not assign your rights without our written consent. Our failure to require performance of any obligation is not a waiver. If any provision is held invalid, the remaining provisions remain in force.

Language. The parties have expressly required that these Terms be drafted in French. Les parties ont expressément exigé que les présentes Conditions soient rédigées en français. This English version is provided as a courtesy; in case of discrepancy, the French version prevails.

How to reach us:

Avenue du Patin Inc., 9355 Bd Lacordaire, Saint-Léonard, QC H1R 2B6
Email: info@rolleravenue.com
Phone: 514-419-1793

For privacy questions, see the Privacy Policy.